Terms & Conditions.

Rupesh Shah Aesthetics Ltd- Harley Street, London
London Lip
Terms and conditions for the supply of goods through a website

Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use. Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.

Our goods are intended to be sold only within the UK. You may not purchase any of our goods from this website if you are under 18 years old and/ or you are accessing this website from outside the UK.

Our name: London Lip Clinic

Our geographic address: 8-10 Harley street

Our contact details:
Telephone: 02032397041

Email: [email protected]

How to conclude a contract with us using this website

These are the steps you need to take to conclude a contract with us:

(1) Make sure you have read and understand our terms

It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

(2) Browse our information

This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs.

The information about the goods on our website constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase

You can select any items you wish to purchase by clicking on the “add to basket” button. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the “shopping basket” button. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.

(4) Making a Purchase

To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the “purchase online” button on the shopping basket screen. You will then be transferred to our secure server to complete your order..

You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

(5) Wait for acceptance of you order

You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

Other information about the Contract

We can only conclude the contract with you in English and not in any other language.

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

3.1 Price

The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.

3.2 Your right to cancel your contract and our returns policy

If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing by hand delivered notice; post; fax; or email.

If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at the address above at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

3.3 Our rights to cancel the contract

We may cancel the contract between us if:

  • the goods you have ordered are unavailable for any reason;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

3.4 Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Our liability to you

4.1 Your remedy for damaged goods

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.

If you notify a problem to us, we will, at our option:

  • make good any shortage or non-delivery; or
  • replace or repair, at our option, any goods that are damaged or defective; or
  • refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.

4.2 Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

Based on 42 reviews.
Jack Johnson
Jack Johnson
3. September, 2021.
I found London Lip Clinic on a general google search. Booking an appointment was very easy online. I was a bit embarrassed to speak to anyone as it was my first time doing any treatments. So online booking was great. showed me all available dates and times. Rupesh was very friendly and easy to talk to. We did some masseter botox, gave me three areas of botox with an eyebrow lift. I am also booked in for some profhilo next week. Already getting amazing comments from my friends. None know my secret!!
Jennifer Regal
Jennifer Regal
2. September, 2021.
The best clinic in London! Visited London Lip Clinic for the first time last week. I have never had any procedures like Botox or dermal fillers done before. This was my first experience. I must say i am pleasantly surprised at how natural and fresh i look. I met up with my friends over the Bank holiday and honestly everyone commented on how good i look. My budget was a £1000 but Rupesh was very honest with what work i needed. We agreed on three areas of Botox and 2 syringes of Juvederm Voluma. I saved big time on my budget! My upper face looks very "awake" and my lower face is lifted. The Botox did not hurt at all and the juvederm fillers were injected into both my cheeks. He explained the products and the techniques he was going to use before we started the procedure. I did not bruise and am absolutely delighted with my results. Don't take my word for it. Go visit him for a consultation and make your own mind up. I promise you will not be disappointed.
Maggy Louise Clarke
Maggy Louise Clarke
24. July, 2021.
I was recommended to go and see Rupesh at London Lip Clinic by my friend who uses him regularly for Botox and dermal filler treatments. She keeps raving on about how nice he is and how gentle his is with all his treatments. So i booked myself for a lip filler treatment. I must say i am so happy with the results of my lip fillers. Rupesh was extremely professional and knowledgeable. He assessed my lips and recommended what shape we create to suit my face and how much lip filler we must inject. He was very detailed about the procedure, the anaesthetic used, the brand of filler and discussed the full aftercare. Before my appointment he has sent me a detailed questionnaire about my medical history and any past procedures i may have had at other clinics. I must say i have had a hand full of procedures in the past at various clinics around London but no one has been this detailed or spent this sort of time with me. Most clinics will have you rushed into the room and out of the room! I felt in very safe hands with Rupesh. My lips now look naturally plump and full. We used the best lip filler brand and no cheap alternatives. My lips look an improved version of my own lips. He did not change my lips shape and structure so i looked like someone else but just enhanced it enough to give me what i had actually asked for. I would highly recommend Rupesh to anyone seeking lip fillers or other cosmetic treatments. He is honest, knowledgeable and i can assure you that you will have the most pleasant unhurried first experience ever.
James Taylor
James Taylor
15. July, 2021.
Love Micro-needling with Radio Frequency!! I have struggled with moderate acne scarring for almost 20 years. I have done numerous chemical peels, various lasers, micro-dermabrasion, used Retin-A and sadly never truly felt my skin looked better in the long run. When Dermapen Micro needling came onto the scene around 15 years ago, I tried and while I liked it I was still frustrated that I haven’t achieved the same amazing results as others had. A month ago was the first time i tried Micro needling with RF at london lip clinic. Rupesh raved about the treatment and swore that this was his go-to treatment for his personal acne scars, but with its hefty price tag I continually passed on it. They did an unbelievable offer and i just went for it! After my initial treatment my face looked a little worse for the first week. He went a little deeper on my face to really break the pitted scars up so in addition to the red face I also got very dry, patchy, scaly looking. I was numbed for a good half hour and felt no pain. You are supposed to see the most improvement about three months after your third session, BUT i can already see the best results i have ever had with any treatments. On a separate note, Rupesh is very professional and friendly. he is highly recommended.
Tamxtee Dumont
Tamxtee Dumont
14. May, 2021.
Amazing experience - First time getting lip filler. Booked Rupesh based on good reviews & they weren’t wrong Booking was very quick & simple through booksy. I arrived at 10 Harley Street & was shown upstairs to Rupesh’s clinic, right away he was super welcoming, the room smelt nice it was very clean. The consultation was great, he listen very well to what I wanted, (very natural more volume on the bottom & definition on the border of the top lip) he explained the process, he’d inject a dental block so there was little to no pain, use a cannula method so there was no bruising & focus the majority of the product on the bottom lip. The process was virtually painless, & Rupesh is such a professional. I was so pleased with my results, we ended up using 1ml, and my results were still very natural. If you’re contemplating booking, I’d go for it. I couldn’t recommend him enough. Went out shopping the same day, loving my lips, no bruising or pain. Thank you!!
Kasia B
Kasia B
13. May, 2021.
Great experience all around. Rupesh manages the expectations upfront and the results of the Botox treatment are excellent. Definitely will be back. Thank you.
Karen Moss
Karen Moss
8. May, 2021.
The best Lip filler clinic in London. Rupesh is very skilled and highly recommended. Had 1ml Juvederm injected into my lips. Very happy with my results. Definitely going back and referring my friends ( £50 referral fees! )
4. May, 2021.
Excellent result, gives brilliant advice, never rushes, glad I found that gem of a place.