Terms & Conditions.

Rupesh Shah Aesthetics Ltd- Harley Street, London
London Lip
Terms and conditions for the supply of goods & Treatments through a website and in Our Clinic.

Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use. Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.

Our goods are intended to be sold only within the UK. You may not purchase any of our goods from this website if you are under 18 years old and/ or you are accessing this website from outside the UK.

Our name: London Lip Clinic

Our geographic address: 8-10 Harley street

Our contact details:
Telephone: 02032397041

Email: [email protected]



Please note we operate a 48-hour cancellation policy. Please let us know in advance if your plans have changed and you require to cancel or reschedule your appointment. If you do not communicate with us or do not change the appointment online than you shall be charged the full amount due for the treatment you have booked.

If you do not show up for your appointment, you will be charged in full.

How to Cancel, Confirm and Reschedule Your Appointment:

Once you have logged into your account you, need to click on the three lines in the upper left corner to access your profile options.

Once there, select “My Appointments”, and it will forward you to a screen where you can view your upcoming and past appointments.

The upcoming appointments will have three options available: Cancel, Confirm and Reschedule.

How to conclude a contract with us using this website

These are the steps you need to take to conclude a contract with us:

(1) Make sure you have read and understand our terms

It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

(2) Browse our information

This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs.

The information about the goods on our website constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase

You can select any items you wish to purchase by clicking on the “add to basket” button. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the “shopping basket” button. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.

(4) Making a Purchase

To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the “purchase online” button on the shopping basket screen. You will then be transferred to our secure server to complete your order..

You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

(5) Wait for acceptance of you order

You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

Other information about the Contract

We can only conclude the contract with you in English and not in any other language.

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

3.1 Price

The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.

3.2 Your right to cancel your contract and our returns policy

If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing by hand delivered notice; post; fax; or email.

If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at the address above at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

3.3 Our rights to cancel the contract

We may cancel the contract between us if:

  • the goods you have ordered are unavailable for any reason;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

3.4 Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Our liability to you

4.1 Your remedy for damaged goods

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.

If you notify a problem to us, we will, at our option:

  • make good any shortage or non-delivery; or
  • replace or repair, at our option, any goods that are damaged or defective; or
  • refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.

4.2 Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

Based on 116 reviews
Suzanne Murray
Suzanne Murray
25. April, 2022.
A little padding out of my 63 year old lips making me look & feel a lot happier. Highly recommend.
Edward Parsons
Edward Parsons
13. April, 2022.
I love my new lips! Rupesh was friendly and is very talented. He used Juvederm Volift and the whole process was pain free and bruise free. Highly recommend London Lip Clinic.
Cameron White
Cameron White
13. April, 2022.
London Lip clinic is hands down the most friendliest clinic in London. Rupesh is very talented and used cannulas for most procedures. He says it is safe and gives more natural results. I had botox and lip fillers. I would highly recommend them as i am very happy with my results.
Jacob Dickens
Jacob Dickens
13. April, 2022.
I have had non stop compliments from my family and friends since i visited Rupesh at London Lip clinic in Harley Street.
kit burgess
kit burgess
13. April, 2022.
After reading all the reviews online i decided to visit Rupesh at London Lip clinic. Honestly he is the most lovely person i have met. He was very honest and talked me down and recommended me to have 1ml of lip fillers and profhilo. Three weeks on, i am loving my results.
Alexander Silva
Alexander Silva
13. April, 2022.
Rupesh was very friendly and used the best dermal fillers in my lips. I have been to other clinics in the past but this is by far my favourite one. The end results are very natural.
Patricia Aguilar
Patricia Aguilar
13. April, 2022.
I would highly recommend Rupesh at London Lip Clinic in Harley Street. He was recommended by my friend how has visited him a few months back. Rupesh made me feel very comfortable and was very friendly. He is professional and performed the Botox treatment in a very clean environment. He stopped and reassured me and put me at ease when he saw i was getting nervous. Two weeks on my results are very natural and can not recommend him highly enough. Thank you Rupesh!